Cookie Policy

Why do we use them?

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  To log you into the Platform and keep you logged in.
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  To remember your preferences (e.g., language, currency, dashboard layout).
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  To understand how you use the Platform so we can improve it.
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  To ensure the security of our services (e.g., detecting multiple failed login attempts).

Terminology:

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  First-Party Cookies: Set directly by ZEP360®.
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  Third-Party Cookies: Set by other organizations (e.g., Google Analytics, payment processors).
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  Session Cookies: Temporary cookies that expire when you close your browser.
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  Persistent Cookies: Remain on your device for a set period or until you delete them.

2.1. Strictly Necessary Cookies (Essential)

These cookies are fundamental to the operation of the Platform. You cannot switch these off in our systems. If you set your browser to block these cookies, some parts of the Platform will not work.

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  Purpose: Authentication, security, session management, and load balancing.
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  Consent: Not required.
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  Examples:

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    auth_token: Identifies your active session after you log in.
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    csrf_token: Prevents Cross-Site Request Forgery attacks.
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    cookie_consent: Stores your preference regarding this Cookie Policy.

2.2. Functionality Cookies

These cookies enable the Platform to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

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  Purpose: Remembering your username, language settings, font size, or region.
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  Consent: Recommended.
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  Examples:

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    locale: Remembers if you prefer English, Hindi, or Malayalam.
  • ◦
    ui_theme: Remembers if you use Light Mode or Dark Mode.

2.3. Performance & Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Platform. They help us know which pages are the most and least popular and see how visitors move around the site.

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  Purpose: Usage analytics, error tracking, heatmaps.
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  Anonymity: The information these cookies collect is aggregated and therefore anonymous.
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  Examples:

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    _ga, _gid (Google Analytics): Distinguishes unique users and throttles request rates.

2.4. Targeting & Marketing Cookies

These cookies may be set through our public website (not usually inside the secured SaaS dashboard) by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

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  Purpose: Retargeting, conversion tracking, measuring ad efficiency.
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  Consent: Required (Opt-in).

5.1. Cookie Consent Banner

When you first visit ZEP360®, a banner will appear asking for your permission to set non-essential cookies (Analytics and Marketing). Strictly Necessary cookies are set automatically.

5.2. Managing Preferences

You can change your cookie preferences at any time by:

1. 1.
   Clicking on the "Cookie Settings" link in the footer of our website.
2. 2.
   Adjusting your browser settings (see below).

5.3. Browser Settings

Most web browsers allow you to control cookies through their settings preferences. To find out more about how to manage cookies on popular browsers:

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  Google Chrome
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  Microsoft Edge
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  Mozilla Firefox
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  Apple Safari

Warning: Blocking Strictly Necessary cookies will cause the ZEP360® Platform (login, dashboards, saving data) to fail.