Acceptable Use Policy
ZEP360® PLATFORM
- Effective Date:
- 18 December 2025
- Last Updated:
- 18 December 2025
This Acceptable Use Policy (“Policy” or “AUP”) outlines the prohibited uses of the web services, mobile applications, and software platforms provided by Codezep Technologies Private Limited (“Codezep”, “we”, “us”) under the brand name ZEP360®.
By accessing or using the Platform, you agree to abide by this Policy. Violation of this AUP may result in the immediate suspension or termination of your account without refund.
Scope
This Policy applies to all users of the Platform, including but not limited to:
- Subscribers (Paying Enterprise/Pro clients).
- Authorized Users (Employees, contractors, engineers).
- Guest Users (Clients or third-party vendors invited to view a project).
- Trial Users accessing free or beta versions.
Prohibited content
You agree not to upload, post, transmit, or store any content that:
2.1. Illegal or Unlawful Content
- Violates any applicable local, state, national, or international law (including the Information Technology Act, 2000 of India).
- Promotes illegal acts, including fraud, money laundering, or terrorism.
- Contains child sexual abuse material (CSAM) or non-consensual sexual content.
2.2. Offensive or Harmful Material
- Is defamatory, libelous, threatening, or harassing.
- Promotes hate speech, discrimination, or violence against individuals or groups based on race, religion, gender, disability, or sexual orientation.
- Contains graphic violence or gore irrelevant to a construction context.
2.3. Fraudulent Construction Data
- Fake Certifications: Uploading forged safety certificates, engineering stamps, or government permits.
- Misrepresentation: Falsifying project timelines, financial records, or material quality reports with the intent to deceive stakeholders.
2.4. Malicious Content
- Contains viruses, worms, Trojan horses, ransomware, or any other code designed to disrupt, damage, or limit the functioning of any software or hardware.
System abuse & security
You agree not to engage in activities that compromise the integrity of the ZEP360® infrastructure:
3.1. Interference & Disruption
- DDoS: Launching Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks against the Platform.
- Load Testing: Conducting stress tests or vulnerability scans on our infrastructure without our prior written consent (see Responsible Disclosure Policy).
- Botting: Using scripts, bots, spiders, or scrapers to access the Platform for data harvesting.
3.2. Unauthorized Access
- Attempting to access accounts, data, or project files that do not belong to you.
- Bypassing or attempting to circumvent authentication measures, API rate limits, or user restrictions (e.g., creating multiple free accounts to bypass trial limits).
- Sharing your login credentials with multiple individuals to avoid purchasing additional seats ("Seat Sharing").
3.3. Reverse Engineering
- Deciphering, decompiling, disassembling, or reverse engineering any of the software comprising the ZEP360® Platform.
- Using the Platform to build a competitive product or service (e.g., copying our workflow logic or UI designs).
Communication & spam
If you use ZEP360® communication features (e.g., sending RFIs, project invites, or email notifications), you must NOT:
- Send unsolicited bulk email (Spam) or commercial solicitations not related to the project.
- Send messages that impersonate Codezep or another company (Phishing).
- Harvest email addresses or phone numbers from the Platform for external marketing lists.
API use restrictions
If you access ZEP360® via our API (Application Programming Interface), you agree:
- No Excessive Use: You will not make API calls at a frequency that exceeds reasonable limits or places an undue burden on our servers.
- No Caching: You will not permanently store or cache data derived from the API to create a shadow database or competing service.
- Attribution: You must not remove or obscure any proprietary notices or labels from API data.
AI & automation ethics
When using ZEP360® AI features (e.g., cost estimators, schedulers):
- No Manipulation: You must not attempt to "poison" the AI by feeding it intentionally false data to skew results.
- No Automated Decisioning for Safety: You agree not to rely solely on AI outputs for critical safety decisions (e.g., structural load calculations) without human engineering review.
Enforcement & violations
Codezep reserves the right, but does not assume the obligation, to investigate any violation of this Policy.
7.1. Actions We May Take
If we determine that you have violated this AUP, we may take one or more of the following actions:
- Warning: Issue a formal warning via email.
- Content Removal: Immediately remove or quarantine the offending content/file without prior notice.
- Suspension: Temporarily suspend your account access pending investigation.
- Termination: Permanently terminate your account and delete your data.
- Legal Action: Report illegal activities to law enforcement agencies (e.g., Cyber Crime Cell).
7.2. No Refund
If your account is terminated for a violation of this AUP, you will not be eligible for a refund of any prepaid subscription fees.
Reporting violations
If you become aware of any violation of this Policy by another user (e.g., you see a project containing illegal content or receive spam), please report it immediately.
Please provide specific details, including the Project ID, User Name (if known), and a description of the violation. Codezep will investigate all reports and take appropriate action.
